Frequently Asked Questions

If you have a question that isn’t answered below, please give us a call or contact us HERE.

How do I contact Mandell’s Clinical Pharmacy?

Phone: 1-877-252-0553



***If you are experiencing a medical emergency, call 911***

When is Mandell’s Clinical Pharmacy Open?

            Regular Business Hours

Monday to Friday   9am to 6pm EST

Saturday                   9am to 3:30pm EST

Sunday                      CLOSED

Hours of Operation May Vary on Holidays

Afterhours On-Call Pharmacist Always Available Just call 877-252-0553

How can I send my new prescription to Mandell’s?

Mandell’s can receive new prescriptions a variety of ways including:

  • In person at the pharmacy
  • Faxed by Physician Office
  • Phoned in by Physician or Nurse
  • Electronic Prescription (“e-scribe”) from Physician Office 


How long does it take to receive my prescription?

  • *There may be restrictions/limitations on controlled substances depending laws in your state
  • The amount of time can vary but Mandell’s processing time is normally less than 24 hours. Provided there are no processing delays (generally insurance-related), you can have it shipped to you for next day delivery, or if you live locally you can pick it up the same day during normal business hours.
  • Medications are sent overnight via UPS and FedEx delivery.
  • Prescriptions are shipped Monday through Friday for next day delivery, and on Saturday for Monday delivery. Free shipping is included on qualified orders.  Non-qualified orders will receive a nominal shipping fee.
  • Due to the importance of maintaining product integrity as well as the significant cost of fertility medications, your delivery will require your signature. A Mandell’s Clinical Pharmacy staff member will coordinate with you to schedule the most convenient delivery method and location.

How do I refill my prescription?

  • When you need to order your refill, please call us at 877-252-0553 and follow the refill prompt to have a Mandell’s Patient Care Coordinator assist with your refill.
  • Please let the Patient Care Coordinator know if you have run out of refills and would like us to call your physician’s office to request a new prescription.
  • Please remember to always inform Mandell’s Clinical Pharmacy of any insurance, address or health changes.
  • HELPFUL HINT: Order your refill before you run out of your current supply of medication.  Take into consideration holidays and weekends, to make sure you have enough medication to last you until you receive your refill shipment.

How much will my prescription cost?

  • Prescription cost will vary depending on whether you have coverage and what level of coverage you have.
  • If you have coverage, your copay will be determined once your order is processed through your plan. You may also call the Member Services phone number on your prescription insurance card to get the most current information.
  • If you do not have coverage, or have partial coverage, a Mandell’s Patient Care Coordinator will automatically offer you all applicable discount programs and coupons, as well as provide you a price estimate on your out of pocket costs.
  • If you are worried about affordability, Mandell’s participates in several income-based discount programs and also offers financing through two different lenders.

How can I pay for my prescription order?  

Mandell’s Clinical Pharmacy accepts all major credit cards, cashier’s check, cash, money orders and flexible spending accounts. If mailing payment, please do not mail cash.

What should I do if I have a bad reaction to my medication?

With many medications, side effects should be expected but the severity can determine what action you should take. If you are having a true medication emergency, call 911 for help.  For other adverse reactions, such as those listed on your medication label, call your physician or contact a Mandell’s pharmacist by dialing 877-252-0553.  If you are calling after normal business hours, please follow the directions on the recording to reach the on-call pharmacist.

How can I safely dispose of my medications?