The staff at Mandell’s Clinical Pharmacy is dedicated to facilitating the process as much as possible for our patients. We work closely with your doctor’s office in order to benefit you, the patient. Listen to what our patients and doctors offices have to say about us.
“I have called you guys 3 times and exceptional each and every time. All the ladies are beyond courteous and professional. They go above and beyond…”
“When I received my second round of medications there was a little bag of Hershey kisses in it...that honestly made my day! Going through fertility treatment drugs is never fun and it is never exciting to get the medication but this time it was a pleasant surprise! Thank you to whoever did that; it was very much appreciated!”
“I particularly liked being notified via emails &/or text. This facilitated our need for a quick response. The folks with whom I talked were very helpful. The communication was one of the best experiences I have had in YEARS! Congratulations to your great team!”
“Everyone I interacted with was knowledgeable, and helpful. Your personal touch with packaging (and chocolate 😉 and the note of encouragement made this challenging experience more comfortable and gave me confidence and reassurance. Thank you!”
“Thank you for your assistance throughout the ivf process. On our last day of the trigger shot we realized we needed more medication. Your team went above and beyond to help us get this last-minute request.”
“I really appreciate the pharmacist going over and beyond to make sure I received a manufacturer’s discount. I really appreciate the help!”
“Thank you for making my experience so pleasant. It makes a huge difference!”
“Honestly this has been the best experience I’ve ever had with a pharmacy. The staff is so helpful and informative!”
“Every single employee at MANDELL’S are the most professional & courteous people ever. But more important than that, they are INCREDIBLE & INCREDIBLY COMPASSIONATE & very patient. They go above and beyond for their patients making my personal IVF journey more enjoyable and less stressful. Wish everyone in customer service industries & in every medical industry took a page from their book on how to treat & talk to people. I wish MANDELL’S was my personal every day pharmacy! I love this pharmacy and hope everyone associated gets praised on a daily basis… as they are all beyond deserving!”
“I have never experienced better customer service than I have with Mandell’s. Today I realized that I may have owed them money for an injection, when I called they informed me that they applied a coupon that ended up entirely covering my copay! This was amazing! They went out of their way to do this for me, any other pharmacy would have made me pay the copay unless I had found the coupon myself! Mandell’s is making my IUI journey so much better!!!”
"Always a pleasure dealing with Mandells. Your customer service is unbeatable. You should be teaching ALL other companies how to handle their customers so well!
"So don’t change a thing! And Happy New Year, Thank You."
“I cannot believe the amazing service your pharmacy provides. They are all so courteous and willing to go out of their way every time I call. They truly go the extra mile and put the patient first.”
“Very nice to deal with! Great customer service compared to Another Pharmacy!”
“I requested Mandells when I changed fertility doctors because I love the way the staff treats me. The order is always correct and on time. The staff even calls me with any questions before shipping my order out. That is super customer satisfaction!”
“This is the 4th time I have dealt w/ Mandell’s for my IVF meds (2x resulted in beautiful boys ages 2 & 4) and I have never had any problems.”
“Thank you for such great customer service and quick delivery!”
“Thank you so much for your help and kindness! What a pleasure it was dealing with you and Mandell’s Clinical Pharmacy.”
“My feeling is that Mandell’s holds itself and it’s employees to the highest level of standards and it shows. Infertility is a stressful experience and my experience with Mandell’s has always been pleasant and professional. Thanks!!”
“Thank you for being so caring—fertility is so difficult and the staff at Mandell’s is always understanding and pleasant.”
Clinical Nurse Manager
"Mandell’s, what can I say! It has been an honor and a privilege working with the wonderful, courteous, reliable and professional team over at Mandell’s. They are a great resource to patients. Much appreciation for all that you do, from my heart to yours."
Susan Lambdin, RN, BSN
“I have a long professional relationship with Mandell’s Clinical Pharmacy. They give attention to the individual needs of patients with compassion and concern for detail. Communication with the staff is excellent and they are invaluable in assisting with insurance and financial issues. They are quick to contact the practice with any issues regarding an order. They have come to the rescue with critical, immediate need for medication, delivering to the office or patient’s home. On many occasions, on the busiest days, I have been grateful to have a pharmacy to deal with medication issues that could seriously affect the outcome of a patient’s cycle. Also, Spanish speaking staff is available.”
“I have nothing but great things to say about this pharmacy. Service was prompt and amazing. I even had an issue with one of my prescriptions and they were able to correct it in less than 24 hours. Everyone was so nice. I have never had such a great experience from any pharmacy to this date.”
“I would have been too overwhelmed to function if I didn’t have your instructional videos! Those videos got me through!”
“I always felt like the person finalizing my order not only took care to make sure the order was correct but also handled questions with care since I was in a highly emotional situation.”
“It was not a smooth start, but I'm impressed that Mandell's was able to figure out my insurance information (since I didn't provide it) and get me my prescription overnight at no cost.”
“When setting up my medication the first time, I did have to call back more than I expected to with information about insurance and needed personal info. This makes perfect sense to me now; I just wasn’t expecting it at the time. Looking back, they answered all my questions promptly and did always let me know when they needed a call back from me. Getting a refill on the meds was a breeze, and I got them before my needed date even. The packaging you send with the note and chocolate is so supportive. I almost cried when I got it. Mandell’s gets it, and I’m glad I have this company to call for meds.”
“Excellent customer service, fast delivery, and the packaging of meds was impeccable! Highly satisfied and will definitely recommend!!”
“Even though it was a bit tricky getting my discount applied, once I spoke to someone about the issue, everything was sorted out and more than resolved. I am very pleased with how all employees addressed any concerns I had. Plus, I really felt that the stresses of doing IVF were understood by the employees I spoke with. I will recommend you to everyone doing IVF!”
“I spoke with a young man on the phone to confirm that my order had gone through and he helped me navigate changing my delivery date to a Friday to circumvent the additional weekend fee, which I didn't realize was going to be applied. I was incredibly grateful for his help and the product and shipping were seamless. Very satisfied.”
“Thank you, just want to say that everyone that I’ve ever dealt with at Mandell’s, including you, have provided THE BEST customer service. Probably the best I’ve had from any industry ever.”
“My insurance company forced my doctor to send the order to a mail order pharmacy that they own. After all that, I was told I had no coverage and the price for my order would be over $5000.00. When I called Mandell’s I was quoted a price of $2732.00 for the same amount of drugs! Of course I went with you and the real added bonus is that the service was amazing. You provide a wonderful service. Keep it up.”
“I really appreciate the care and consideration Mandell’s give to me and the medications. The quality of storage and handling of the meds is far superior to that of my local pharmacy. Plus I love the bag of chocolate!!!”
“I can’t even begin to tell you how impressed I am with your pharmacy. From the moment your staff called me to set up my account I have felt my stress level drop. Dealing with the large corporate pharmacy has been nothing but a headache. I can’t thank you enough for your professionalism I love how your staff took the time to review and explain the medication and storage of the meds.
"Thank you again for making this difficult process a little smoother.”
“I spoke to a lady that provided me with excellent info about my rx coverage. The info about the process was precise and clear. She was patient with me and as a result I didn’t feel like just another customer."
“I wanted to thank you for all of your assistance in getting me my medication. Your staff went over and above in caring for the delivery of my package. The service you provide is not only rare, but genuine.”
“Thank you for all you have done for me. It’s really great to work with someone like you during this emotional time.”
“I just wanted to write and thank you for the exceptional, caring service your pharmacy has provided. I recently had to use another pharmacy because I needed my medicine immediately. The pharmacist was not very helpful and extremely rude. Dealing with that pharmacy has made me appreciate Mandell’s and its staff even more.
Every employee that I have dealt with at Mandell’s has been very professional, caring and efficient. Doctors and insurance companies can be a hassle to deal with; it’s nice to know that dealing with a pharmacy doesn’t have to be. I wanted to thank you for making a stressful time in my life more bearable.”
“Everyone was exceptionally nice via phone and meds arrived promptly. Thank You!”
Center for Advanced Reproductive Medicine & Fertility
“As nurses at a busy fertility practice, a professional and reliable pharmacy is absolutely essential. Mandell’s Clinical Pharmacy takes a huge weight off our shoulders by handling both insurance details and all patient questions about their prescriptions. Their friendly and knowledgeable staff is a pleasure for both us and our patients to work with.”
Debra Moynihan, RNC, APN-C
“My staff and I continue to enjoy a great working relationship with Mandell’s Clinical Pharmacy. Whenever we place an order, they have always been pleasant, efficient, and extremely accommodating to our patients. We never hesitate to offer Mandell’s services to our infertility patients.”